Pro Terms and Conditions

These terms and conditions (the "Pro Terms") govern access to the InvestPilot Pro professional space (pro.investpilot.co) and every Pro subscription. The service is provided by Res Procuratio Sàrl, a Swiss limited liability company registered in the commercial register under UID CHE-248.431.090 ("InvestPilot"). Its full details are given in the site's legal notice.

The customer is the estate agency, the agent or any other business that creates a Pro space (the "Customer"). The Pro Terms apply to the exclusion of the Customer's own terms and conditions.

The site's Terms of use and Privacy policy apply in addition, for anything the Pro Terms do not cover. The Data Processing Agreement (annex) forms part of the contract. The Terms of sale for private individuals do not apply to the Pro offer.

The Pro offer is reserved for professionals acting in the course of their business. By creating a Pro space, the person signing up declares that they are authorised to bind the Customer and that they act for the purposes of their professional activity.

Consumer protection rules, in particular the 14-day right of withdrawal, therefore do not apply to the Pro offer, unless a mandatory rule provides otherwise.

InvestPilot Pro lets the Customer:

• publish its home listings on InvestPilot, where each one receives an InvestScore rating calculated automatically;
• receive and follow up the contact requests buyers send from its listings;
• view statistics for each listing and a summary of its activity;
• manage a team of users, depending on the plan chosen;
• use the Copilot assistant, which answers from the data in the Customer's space.

What each plan includes (number of active listings, number of users, features) is described on the site's Pro page and in the Billing section at the time of subscription. We may develop the features of the service. We do not remove an essential feature from a current plan without telling you in advance.

The InvestScore rating is calculated by InvestPilot, automatically and in the same way for every listing, from the listing's information and market data. It describes how well a home fits several buying projects. It is not a survey, a valuation or advice.

The Customer cannot change the rating. Paying for a subscription, or changing it, has no effect on any listing's rating. The Customer may report inaccurate information in its listing; the rating is then recalculated from the corrected information.

The Customer appoints an administrator, who creates the agency, chooses the plan and invites team members. Each user has personal access; login details are not shared. The number of users depends on the plan chosen.

The Customer is responsible for actions taken from its space and for the people it invites. It tells us without delay of any unauthorised access and removes access for anyone who leaves the agency.

An agency's first subscription starts with a 14-day free trial, on every paid plan. Payment details are collected at the start of the trial, by Stripe.

If the Customer cancels before the trial ends, nothing is charged. Otherwise the paid subscription starts automatically when the trial ends, at the price of the plan chosen. The remaining trial days are shown in the Pro space. An agency that has already had a subscription does not get a new trial.

Prices are in euros, excluding tax. They are shown on the Pro page and again before payment. The subscription is paid in advance, monthly or yearly depending on the billing period chosen. Yearly payment has the discount shown on the Pro page.

VAT or any equivalent tax is applied according to the rules of the country where the Customer is established. When the Customer is a business established in the European Union and provides its VAT number, the invoice is issued without VAT under the reverse-charge mechanism: the Customer declares and pays the tax in its own country.

Payments are processed by Stripe. Invoices are available in Settings, Billing section. The Customer provides accurate billing details (company name, address, tax number) and keeps them up to date.

If a payment fails, Stripe tries again and the Customer is asked to update its payment method. If the situation is not resolved, the subscription may be suspended and then cancelled: the listings stop being published, and the data remains available to the administrator until the account is deleted.

The subscription has no minimum term beyond the current period. It renews automatically at the end of each monthly or yearly period until cancelled.

The Customer can change plan from Settings, Billing section. The new price and the date it applies from are shown before confirmation.

We may change our prices. An increase never applies to a period already paid: we announce it at least 30 days before it takes effect, and the Customer may cancel beforehand.

The Customer's administrator can cancel at any time from Settings, Billing section, with no fee and no reason required. Cancellation takes effect immediately: the agency's Pro plan ends and the listings stop being published. Amounts already invoiced for the current period are not refunded, unless we are in breach.

We may suspend or terminate the access of a Customer in serious breach of the Pro Terms (unlawful content, prohibited use, persistent non-payment), after a formal notice that has gone unheeded, except in an emergency. We may also end the Pro offer with 60 days' notice; amounts paid for the unused period are then refunded.

The administrator can ask for the agency's account to be deleted from Settings. Deletion becomes final 30 days after the request; until then, it can be cancelled.

The Customer alone is responsible for the content of its listings. It warrants:

• that it holds a mandate or the owner's permission to advertise the home;
• that the information is accurate, up to date and compliant with the applicable rules, in particular mandatory information and the energy performance certificate;
• that it holds the rights to the photos and texts published;
• that no listing is discriminatory, misleading or unlawful.

The Customer grants InvestPilot, for the term of the subscription, the non-exclusive right to host, display, translate, adapt to the site's format and analyse its listings in order to provide the service. We may remove a listing that is clearly unlawful or reported as such, and tell the Customer.

Requests sent by buyers from the Customer's listings are delivered to its space and, where applicable, by email. InvestPilot does not guarantee any number of requests, viewings or sales.

For the personal data of buyers and of its team that it processes in the Pro space, the Customer is the controller and InvestPilot acts as processor, under the annexed Data Processing Agreement. The Customer uses that data only to answer the requests and manage its business relationships, in compliance with the GDPR and the laws that apply to it.

For the account data of Pro users (identity, email, log-in, billing), InvestPilot is the controller, as described in the Privacy policy.

Copilot is an assistant based on an artificial intelligence model. Its answers may be incomplete or inaccurate: the Customer checks them before using them, especially before passing them on to a buyer. Copilot does not give prices and does not replace a professional's opinion.

The Customer does not enter sensitive data into it (health, opinions, a buyer's detailed financial data). Conversations are processed by the providers listed in the Data Processing Agreement.

It is prohibited in particular to: extract data from the site or the Pro space by automated means; resell access to the service or make it available to third parties; publish fake listings or listings of homes that are not available; get around the limits of the plan; undermine the security of the service; use buyers' contact details for anything other than their request.

We use reasonable means to keep the service available and working properly, without guaranteeing permanent availability. Interruptions may occur for maintenance or incidents; we keep them short and announce them when we can. Support is provided by email at contact@investpilot.co on working days. A specific service level may be agreed in writing under the Enterprise offer.

Each party is liable for direct damage caused by its failure to perform its obligations. InvestPilot is not liable for indirect loss (loss of revenue, customers or opportunity), for the content of the Customer's listings, or for decisions taken on the basis of a rating or of a Copilot answer.

InvestPilot's total liability under the contract is limited to the amount paid by the Customer in the 12 months before the event giving rise to the claim. These limits do not apply to intent or gross negligence, or where the law prohibits them.

The Customer indemnifies InvestPilot against any third-party claim relating to the content of its listings or to its use of buyers' data.

Each party keeps confidential the non-public information of the other party that it learns under the contract, for its term and three years afterwards.

The service, the InvestScore method, the site and the Pro space remain the property of InvestPilot. The Customer remains the owner of its listings and its data. Unless the Customer objects in writing, InvestPilot may mention its name as a customer reference.

We may change the Pro Terms. A substantial change is announced by email to the administrator at least 30 days before it takes effect. A Customer that does not accept it may cancel before that date and is then refunded pro rata for the current period.

The contract is governed by Swiss law, excluding the Vienna Convention on the International Sale of Goods. The parties first seek an amicable solution. Failing that, the competent courts at the registered office of Res Procuratio Sàrl, in Switzerland, have exclusive jurisdiction, subject to any mandatory jurisdiction.

The Pro Terms exist in French, Spanish and English. In case of discrepancy, the French version prevails.